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Contact-us

Use the contact form opposite or the contact information below to reach us.

FAQ

Frequently Asked Questions

On weekdays we receive you between 6:00 p.m. and 8:00 p.m., for the handing over of the keys. On weekends we are a little more flexible to welcome you outside these hours. In any case, we do our best to accommodate you as best we can. For departure, we ask to vacate the premises before 10:00 a.m.
Yes, all our rentals are equipped with a private and free parking, to easily park your car. That of Annemasse meanwhile, is secured by an access gate. We give you the access badge upon your arrival.
Yes linen is provided. (Bed linen and towels also) All you have to do is come with your suitcases, indeed everything is provided in the apartment to make you feel at home (towels, sheets, blankets, tea and coffee, etc.). “Ah yes, the toilet paper too”.
We ask our tenants to leave the premises clean and in order as on arrival (trash cans emptied and dishes put away). This does not exclude the "cleaning costs" that we mention separately in our prices. These include the laundering of bed linen and towels, as well as the supply of cleaning materials. Since April 2020, by respecting a specific procedure, in addition to a complete cleaning between each tenant, we systematically carry out a disinfection appropriate to the rules in force, due to the COVID19 crisis.
Yes we will give you an invoice by email at the end of your stay.
We ask for a garnish deposit of €250.00. This sum is not cashed, it is used to cover any damage. We settle this formality on your arrival in the form of a check, or to be agreed. We reserve 4 to 5 days to return it, if we are unable to carry out an inventory together on the day of your departure. "To this day, no one has yet made use of their right to settle damages... as long as it lasts...
Yes, if this has not been done before your arrival, we will give it to you on site, with an inventory. We sign it together. “Looks like nothing, it engages us mutually just for the time of the rental, after that we are free as air”. (Epanadiplosis)
The demand for this method of payment (ANCV check or traditional bank check) is not large enough at the current time for us to accept this type of payment.
No refund will be made in case of cancellation 3 days before your arrival at the apartment.
We also love animals. Insofar as these are small well-educated companions, we gladly accept them. “Pardon for the Camels, Giraffes, Elephants and other Kings of animals… who prefer to stay outside... Whatever…plush…” On the other hand we ask a supplement of 25€ for the complete duration of the stay.
It is strictly forbidden to smoke in the apartment.
No sorry, our apartments are too small for parties festive. In any case, it is requested to respect the tranquility of the place, in all the time.
Yes, I remain at your disposal on +33 6 71 61 04 72
As far as possible we hand over the keys to you personally. We appreciate this first contact where we can get to know you. We take this opportunity to explain the useful details specific to each apartment. "We sometimes receive you in casual clothes, and in a good mood... don't you don't formalize…"
If we are unable to see each other on the day of your departure, we We have a procedure to allow you to leave the premises independently. We will explain it to you on the spot. "Sometimes a little mystery doesn't hurt..."
Sometimes, depending on our availability, and depending on the volume of luggage, we we will be able to pick you up at Geneva airport or train station This entails costs, we ask for a flat rate of 30 €.